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@@ -9,8 +9,8 @@ $Id$
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I. About SIP Express Router (ser)
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I. About SIP Express Router (ser)
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II. Feature List
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II. Feature List
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III. About iptel.org
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III. About iptel.org
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-IV. Contact
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-V. More Information
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+IV. Obtaining Help
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+V. Contact, Licencing and More Information
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SIP Express Router (SER) is an industrial-strength, free VoIP
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SIP Express Router (SER) is an industrial-strength, free VoIP
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@@ -59,10 +59,14 @@ authorization and authentication (AAA) services. SER runs on Sun/
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Solaris, PC/Linux, IPAQ/Linux platforms and supports both IPv4 and
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Solaris, PC/Linux, IPAQ/Linux platforms and supports both IPv4 and
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IPv6.
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IPv6.
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+Most of SER features are implemented as plug-in modules. See
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+README-MODULES for a description of modules available in
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+ser distribution.
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+
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III. About iptel.org
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III. About iptel.org
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-iptel.org is a know-how company spun off from Germany's national
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+iptel.org is a know-how organization spun off from Germany's national
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research company FhG Fokus. One of the first SIP implementations ever,
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research company FhG Fokus. One of the first SIP implementations ever,
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low-QoS enhancements, interoperability tests and VoIP-capable firewall
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low-QoS enhancements, interoperability tests and VoIP-capable firewall
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control concepts are examples of well-known FhG's work.
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control concepts are examples of well-known FhG's work.
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@@ -72,18 +76,39 @@ The access rate of the company's site, a well-known source of
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technological information, is a best proof of interest. Thousands
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technological information, is a best proof of interest. Thousands
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of hits come every day from the whole Internet.
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of hits come every day from the whole Internet.
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+IV. Obtaining Help
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-IV. Contact & Licensing
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+We offer best-effort free support for ser. "best-effort" means
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+that we try to solve your problems via email as soon as we can,
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+subject to available manpower. If you need commercial support,
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+contact [email protected].
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-For any additional information, send an inquiry to [email protected].
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-Licensing conditions other than GPL are available on request. If
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-you need a help with ser, send an email to [email protected].
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-Report bugs at
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-https://developer.berlios.de/bugs/?func=addbug&group_id=480
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+To receive feedback to your inquiries, we recommend you to subscribe
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+to the serusers mailing list and post your queries there. This mailing
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+list is set up for mutual help by the community of ser users and developers.
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+To participate in the mailing list, subscribe at the following web address:
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+ http://mail.iptel.org/mailman/listinfo/serusers.
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+Send your questions to
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+ [email protected].
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+
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+If you are concerned about your privacy and do not wish your queries
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+to be posted and archived publicly, you may post to
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+ [email protected].
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+E-mails to this address are only forwarded to iptel.org's ser development
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+team. However, as the team is quite busy you should not be surprised to
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+get replies with considerable delay.
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-V. More Information
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+V. Contact, Licensing and More Information
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+
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+For any additional information, send an inquiry to [email protected].
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+Licensing conditions other than GPL are available on request.
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Most up-to-date information is always available at our website,
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Most up-to-date information is always available at our website,
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http://www.iptel.org/ser/
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http://www.iptel.org/ser/
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-For information on how to install ser, read INSTALL.
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-SGML documentation is available in the 'doc' directory.
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+
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+Particularly, it includes:
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+- administrator's guide
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+- installation guidelines (INSTALL)
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+- download links
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+- list of known issues (ISSUES)
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+- etc.
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