|
@@ -11,11 +11,49 @@ If you run into a problem while using Defold we'd like to hear from you so that
|
|
|
|
|
|
A good way to discuss and get help with a problem is to post a question on our [forum](https://forum.defold.com). Post either in the [Questions](https://forum.defold.com/c/questions) or [Bugs](https://forum.defold.com/c/bugs) category depending on the type of problem you have. Remember to [search](https://forum.defold.com/search) for your question/issue before asking as there may already be a solution to your problem.
|
|
|
|
|
|
-When you post a support question make sure to include as much information as possible. Provide [log files](#log-files), information about your operating system, steps to reproduce the problem, possible workarounds etc.
|
|
|
+If you have several questions, create multiple posts. Do not ask unrelated questions in the same post.
|
|
|
|
|
|
-Also make sure to use a short and descriptive title. A good title would be "How do I move a game object in the direction it is rotated?" or "How do I fade out a sprite?". A bad title would be "I need some help using Defold!" or "My game is not working!".
|
|
|
+### Required information
|
|
|
+We will not be able to provide support unless you provide the information needed:
|
|
|
|
|
|
-If you have several questions, create multiple posts. Do not ask unrelated questions in the same post.
|
|
|
+**Title**
|
|
|
+Make sure to use a short and descriptive title. A good title would be "How do I move a game object in the direction it is rotated?" or "How do I fade out a sprite?". A bad title would be "I need some help using Defold!" or "My game is not working!".
|
|
|
+
|
|
|
+**Describe the bug (REQUIRED)**
|
|
|
+A clear and concise description of what the bug is.
|
|
|
+
|
|
|
+**To Reproduce (REQUIRED)**
|
|
|
+Steps to reproduce the behavior:
|
|
|
+1. Go to '...'
|
|
|
+2. Click on '....'
|
|
|
+3. Scroll down to '....'
|
|
|
+4. See error
|
|
|
+
|
|
|
+**Expected behavior (REQUIRED)**
|
|
|
+A clear and concise description of what you expected to happen.
|
|
|
+
|
|
|
+**Defold version (REQUIRED):**
|
|
|
+ - Version [e.g. 1.2.155]
|
|
|
+
|
|
|
+**Platforms (REQUIRED):**
|
|
|
+ - Platforms: [e.g. iOS, Android, Windows, macOS, Linux, HTML5]
|
|
|
+ - OS: [e.g. iOS8.1, Windows 10, High Sierra]
|
|
|
+ - Device: [e.g. iPhone6]
|
|
|
+
|
|
|
+**Minimal repro case project (OPTIONAL):**
|
|
|
+Please attach a minimal project where the bug is reproduced. This will greatly help the person trying to investigate and fix the bug.
|
|
|
+
|
|
|
+**Logs (OPTIONAL):**
|
|
|
+Please provide relevant logs from engine, editor or build server. Learn where the logs are stored [here](#log-files).
|
|
|
+
|
|
|
+**Workaround (OPTIONAL):**
|
|
|
+If there is a workaround, please describe it here.
|
|
|
+
|
|
|
+**Screenshots (OPTIONAL):**
|
|
|
+If applicable, add screenshots to help explain your problem.
|
|
|
+
|
|
|
+**Additional context (OPTIONAL):**
|
|
|
+Add any other context about the problem here.
|
|
|
|
|
|
## Report a problem from the editor
|
|
|
|