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Update getting-help.md

Björn Ritzl 5 年之前
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共有 1 个文件被更改,包括 41 次插入3 次删除
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      docs/en/manuals/getting-help.md

+ 41 - 3
docs/en/manuals/getting-help.md

@@ -11,11 +11,49 @@ If you run into a problem while using Defold we'd like to hear from you so that
 
 A good way to discuss and get help with a problem is to post a question on our [forum](https://forum.defold.com). Post either in the [Questions](https://forum.defold.com/c/questions) or [Bugs](https://forum.defold.com/c/bugs) category depending on the type of problem you have. Remember to [search](https://forum.defold.com/search) for your question/issue before asking as there may already be a solution to your problem.
 
-When you post a support question make sure to include as much information as possible. Provide [log files](#log-files), information about your operating system, steps to reproduce the problem, possible workarounds etc.
+If you have several questions, create multiple posts. Do not ask unrelated questions in the same post.
 
-Also make sure to use a short and descriptive title. A good title would be "How do I move a game object in the direction it is rotated?" or "How do I fade out a sprite?". A bad title would be "I need some help using Defold!" or "My game is not working!".
+### Required information
+We will not be able to provide support unless you provide the information needed:
 
-If you have several questions, create multiple posts. Do not ask unrelated questions in the same post.
+**Title**
+Make sure to use a short and descriptive title. A good title would be "How do I move a game object in the direction it is rotated?" or "How do I fade out a sprite?". A bad title would be "I need some help using Defold!" or "My game is not working!".
+
+**Describe the bug (REQUIRED)**
+A clear and concise description of what the bug is.
+
+**To Reproduce (REQUIRED)**
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+**Expected behavior (REQUIRED)**
+A clear and concise description of what you expected to happen.
+
+**Defold version (REQUIRED):**
+  - Version [e.g. 1.2.155]
+
+**Platforms (REQUIRED):**
+ - Platforms: [e.g. iOS, Android, Windows, macOS, Linux, HTML5]
+ - OS: [e.g. iOS8.1, Windows 10, High Sierra]
+ - Device: [e.g. iPhone6]
+
+**Minimal repro case project (OPTIONAL):**
+Please attach a minimal project where the bug is reproduced. This will greatly help the person trying to investigate and fix the bug.
+
+**Logs (OPTIONAL):**
+Please provide relevant logs from engine, editor or build server. Learn where the logs are stored [here](#log-files).
+
+**Workaround (OPTIONAL):**
+If there is a workaround, please describe it here.
+
+**Screenshots (OPTIONAL):**
+If applicable, add screenshots to help explain your problem.
+
+**Additional context (OPTIONAL):**
+Add any other context about the problem here.
 
 ## Report a problem from the editor