\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; //echo "\n"; //echo "\n"; //echo "\n"; //echo "\n"; if ($login_status) { echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; } /* echo "\n"; echo "\n"; echo "\n"; echo "\n"; */ if ($login_status && $agent_status == '9') { echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; } if ($login_status) { echo " \n"; echo " \n"; echo " "; } echo "

Agent	\n"; if (!$login_status) { echo " \n"; } if ($login_status) { echo " \n"; } //echo " \n"; echo "
\n"; echo "Enables the agent to set their status. \n"; echo "
\n"; echo " Username:\n"; echo "	\n"; echo " ".$_SESSION["username"].""; echo " \n"; echo "\n"; echo "
\n"; //echo " Last Call:\n"; //echo "	\n"; //echo $agent_last_call_desc; //echo " \n"; //echo " \n"; //echo "\n"; //echo "
\n"; echo " Status:\n"; echo "	\n"; //generate the agent status select list $sql = "SELECT var_name, var_value FROM v_vars "; $sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "and var_cat = 'Queues Agent Status' "; $sql .= "and var_name not like 'system%' "; $prep_statement = $db->prepare(check_sql($sql)); $prep_statement->execute(); echo "\n"; echo "\n"; $result = $prep_statement->fetchAll(PDO::FETCH_NAMED); foreach($result as $field) { if ($field[var_value] == $agent_status) { echo "".$field[var_name]."\n"; } else { echo "".$field[var_name]."\n"; } } echo ""; $_SESSION["array_agent_status"] = ""; if (!is_array($_SESSION["array_agent_status"])) { foreach($result as $field) { $_SESSION["array_agent_status"][$field[var_value]] = $field[var_name]; } } /* foreach($result as $field) { $_SESSION["array_agent_status"][$field[var_value]] = $field[var_name]; } $x=1; foreach($_SESSION["array_agent_status"] as $value) { echo "$x $value \n"; $x++; } */ unset($sql, $result); echo " \n"; echo "Enter the status of the Agent.\n"; echo "
\n"; echo "  \n"; echo "	\n"; echo " \n"; echo "
\n"; echo " Contact Number:\n"; echo "	\n"; echo $agent_contact_number; //echo " \n"; echo " \n"; //echo "Enter the agent contact number.\n"; echo "
\n"; echo " Resolution Code:\n"; echo "	\n"; echo " \n"; echo " \n"; echo "Enter the resolution code.\n"; echo "
\n"; echo " Transaction ID:\n"; echo "	\n"; echo " \n"; echo " \n"; echo "Enter the Transaction ID.\n"; echo "
\n"; echo " Action Item:\n"; echo "	\n"; echo " \n"; echo " \n"; echo "Enter the Action Item.\n"; echo "
\n"; echo " Notes:\n"; echo "	\n"; echo " $notes\n"; echo " \n"; echo "Enter the notes.\n"; echo "
\n"; if (strlen($uuid) == 0) { $uuid = $agent_last_uuid; } echo " \n"; echo " \n"; echo "

"; echo ""; echo "