# IVR Menu

Welcome to the adding IVR section. Here you will find how to add and
edit IVR\'s.

<div style="text-align: center; margin-bottom: 2em;">
<iframe width="100%" height="350" src="https://www.youtube.com/embed/Xnc9ExYKR8s?rel=0" frameborder="0" ; encrypted-media" allowfullscreen></iframe>
</div>

-   [Click here for the youtube video](https://youtu.be/Xnc9ExYKR8s)
-   Click on **Apps** then **IVR Menu**
-   Click the Plus icon on the right

![image](../_static/images/applications/ivr_menu/fusionpbx_ivr_menu1.png)

-   *Options in* **bold** *are mandatory.*
-   **Name:** Enter a name for the IVR menu
-   **Extension:** Enter the extension number (This must a new extension
    that isn\'t allready created)
-   **Greet Long:** The long greeting when entering the menu.
-   Greet Short: The short greeting is played when returning to the
    menu.
-   Options: Define caller options for the IVR menu.
-   **Timeout:** The number of milliseconds to wait after playing the
    greeting or the confirm macro.
-   Exit Action: Select the exit action to be performed if the ivr
    exists.
-   **Direct Dial:** Define whether the callers can dial directly to
    registered extensions.
-   Ring Back: Defines what the caller will hear while the destination
    is being called.
-   Caller ID Name Prefix: Set a prefix on the caller ID name.
-   Enabled: set the status of the IVR Menu.

![image](../_static/images/applications/ivr_menu/fusionpbx_ivr_menu2.png)

You can get very creative with IVR\'s and are almost limitless in
possibilities. In the basic example below we;

-   **Name** the IVR \"IVR Main\"
-   **Extension** \"200\"
-   **Greet Long** a phrase that was made from the **phrase section**
    under **apps**
-   Number entry in **options**, choose an extension for **Destination**
    and **descriptions** *ie* sales, billing, tech support, and after
    hours. **timeout** 3000 milliseconds
-   Exit Action to the extension 109 (after hours)
-   **Direct Dial** to False and Ring back to Default.

![image](../_static/images/applications/ivr_menu/fusionpbx_ivr_menu3.png)

## [IVR Default Settings](/en/latest/advanced/default_settings.html#id14)

Click the link above for IVR default settings.
