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@@ -4,7 +4,6 @@ IVR's
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Welcome to the adding IVR section. Here you will find how to add IVR's.
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Click on **Apps** then **IVR Menu**
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@@ -13,7 +12,6 @@ Click on **Apps** then **IVR Menu**
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:scale: 85%
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Then click the
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@@ -27,18 +25,18 @@ on the right.
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:scale: 85%
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-| *Options in* **bold** *are mandatory.*
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-| **Name:** Enter a name for the IVR menu
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-| **Extension:** Enter the extension number (This must a new extension that isn't allready created)
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-| **Greet Long:** The long greeting when entering the menu.
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-| Greet Short: The short greeting is played when returning to the menu.
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-| Options: Define caller options for the IVR menu.
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-| **Timeout:** The number of milliseconds to wait after playing the greeting or the confirm macro.
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-| Exit Action: Select the exit action to be performed if the ivr exists.
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-| **Direct Dial:** Define whether the callers can dial directly to registered extensions.
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-| Ring Back: Defines what the caller will hear while the destination is being called.
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-| Caller ID Name Prefix: Set a prefix on the caller ID name.
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-| Enabled: set the status of the IVR Menu.
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+* *Options in* **bold** *are mandatory.*
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+* **Name:** Enter a name for the IVR menu
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+* **Extension:** Enter the extension number (This must a new extension that isn't allready created)
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+* **Greet Long:** The long greeting when entering the menu.
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+* Greet Short: The short greeting is played when returning to the menu.
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+* Options: Define caller options for the IVR menu.
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+* **Timeout:** The number of milliseconds to wait after playing the greeting or the confirm macro.
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+* Exit Action: Select the exit action to be performed if the ivr exists.
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+* **Direct Dial:** Define whether the callers can dial directly to registered extensions.
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+* Ring Back: Defines what the caller will hear while the destination is being called.
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+* Caller ID Name Prefix: Set a prefix on the caller ID name.
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+* Enabled: set the status of the IVR Menu.
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@@ -48,7 +46,14 @@ on the right.
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-You can get very creative with IVR's and are almost limitless in possibilities. In the basic example below we **name** the IVR "IVR Main" , **Extension** "200" , **Greet Long** a phrase that was made from the **phrase section** under **apps** , entry in options for sales, billing, tech support, and after hours, made the **timeout** 3000 milliseconds, Exit Action to the extension 109 (after hours) , **Direct Dial** to False and Ring back to Default.
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+You can get very creative with IVR's and are almost limitless in possibilities. In the basic example below we;
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+* **Name** the IVR "IVR Main"
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+* **Extension** "200"
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+* **Greet Long** a phrase that was made from the **phrase section** under **apps**
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+* Number entry in **options** ,choose an extension for **Destination** and **descriptions** *ie* sales, billing, tech support, and after hours. **timeout** 3000 milliseconds
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+* Exit Action to the extension 109 (after hours)
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+* **Direct Dial** to False and Ring back to Default.
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