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@@ -1,22 +1,19 @@
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# Voicemail Transcription in FusionPBX 5.3
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## Overview
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+This document provides a step-by-step guide for setting up the email transcription service in FusionPBX version 5.3. It supports various service providers such as OpenAI, Google, Azure, or a custom solution.
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-This document provides a step-by-step guide for setting up the email
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-transcription service in FusionPBX version 5.3. It supports various
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-service providers such as OpenAI, Google, Azure, or a custom solution.
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+## Step-by-Step
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+1. **Log in to FusionPBX**
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+ - Access the FusionPBX administrative interface.
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-### Step-by-step
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+2. **Check for the "Transcribe" Option**
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+ - Navigate to **Advanced** > **Default Settings**.
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+ - Use the drop-down filter to select "**Transcribe**".
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+ - If the "**Transcribe**" option is already available, skip to step **5**. Otherwise, proceed to step **3**.
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-1. **Log in to FusionPBX**
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- - Access the FusionPBX administrative interface.
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-2. **Check for the \"Transcribe\" Option**
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- - Navigate to **Advanced** \> **Default Settings**.
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- - Use the drop-down filter to select \"\*\*Transcribe\*\*\".
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- - If the \"\*\*Transcribe\*\*\" option is already available, skip
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- to step **5**. Otherwise, proceed to step **3**.
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-3. **Install the Transcribe and Speech Apps**
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- - SSH into your server and run the following commands:
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+3. **Install the Transcribe and Speech Apps**
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+ - SSH into your server and run the following commands:
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``` console
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cd /var/www/fusionpbx/app
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@@ -25,292 +22,157 @@ service providers such as OpenAI, Google, Azure, or a custom solution.
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chown -R www-data:www-data /var/www/fusionpbx
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php /var/www/fusionpbx/core/upgrade/upgrade.php
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```
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-4. **Reload the FusionPBX Interface**
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- - Navigate back to **Advanced** \> **Default Settings**.
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- - The \"\*\*Transcribe\*\*\" section should now be available.
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-5. **Configure Transcription Settings**
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- - In the \"\*\*Transcribe\*\*\" category, enable the following
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- settings:
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-
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- Subcategory Type Value Enabled Description
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- ---------------- --------- ------------------- --------- ----------------------------------------------------------------
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- api[key]{#key} text secret[key]{#key} true Speech to Text API key
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- api[url]{#url} text <https://api>\... false **\*Leave this alone unless you are using a custom service**\*
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- enabled boolean true true Speech to Text Enabled
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- engine text openai true Options: openai, google, azure, custom
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-
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- - Click **Reload** to apply the changes.
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-6. **Enable Transcription for a Single Extension**
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- - Navigate to **Accounts** \> **Extensions**.
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- - Select the desired extension.
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- - Set **Transcription Enabled** to **True**.
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-7. **Enable Transcription by Default for All Extensions**
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- - Navigate to **Advanced** \> **Default Settings**.
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- - Use the drop-down filter to select \"\*\*Voicemail\*\*\".
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- - Enable the **transcription_enabled_default** setting.
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-8. **Test the Service**
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- - Leave a voicemail for the enabled extension to verify that the
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- transcription works correctly.
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-
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-:::: note
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-::: title
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-Note
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-:::
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-
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-The primary function handling voicemail transcriptions is defined in
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-[transcribe.php](https://github.com/fusionpbx/fusionpbx/blob/master/app/email_queue/resources/functions/transcribe.php).
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-::::
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-
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-\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Voicemail Transcription in FusionPBX
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-5.2 and older \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
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-
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-|
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-
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-Uses API services to transcribe voicemails into text to be used in the
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-app-sms and the voicemail to email options. Bing\'s Speech API or other
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-generic APIs can be used.
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+
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+4. **Reload the FusionPBX Interface**
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+- Navigate back to **Advanced** > **Default Settings**.
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+- The "**Transcribe**" section should now be available.
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+
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+5. **Configure Transcription Settings**
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+- In the "**Transcribe**" category, enable the following settings:
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+
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+| Subcategory | Type | Value | Enabled | Description |
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+|-------------|--------|------------------|---------|-------------------------------------------------------|
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+| api_key | text | secret_key | true | Speech to Text API key |
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+| api_url | text | https://api... | false | ***Leave this alone unless using a custom service*** |
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+| enabled | boolean| true | true | Speech to Text Enabled |
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+| engine | text | openai | true | Options: openai, google, azure, custom |
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+
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+- Click **Reload** to apply the changes.
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+
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+6. **Enable Transcription for a Single Extension**
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+- Navigate to **Accounts** > **Extensions**.
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+- Select the desired extension.
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+- Set **Transcription Enabled** to **True**.
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+
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+7. **Enable Transcription by Default for All Extensions**
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+- Navigate to **Advanced** > **Default Settings**.
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+- Use the drop-down filter to select "**Voicemail**".
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+- Enable the **transcription_enabled_default** setting.
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+
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+8. **Test the Service**
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+- Leave a voicemail for the enabled extension to verify that the transcription works correctly.
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+
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+> **Note**: The primary function handling voicemail transcriptions is defined in [transcribe.php](https://github.com/fusionpbx/fusionpbx/blob/master/app/email_queue/resources/functions/transcribe.php).
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+
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+---
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+
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+# Voicemail Transcription in FusionPBX 5.2 and Older
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+
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+Uses API services to transcribe voicemails into text for use in the app-sms and voicemail-to-email options. Bing's Speech API or other generic APIs can be used.
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## IBM Watson API
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+Sign up and language information is located on [IBM Watson's Site](https://cloud.ibm.com/catalog/services/speech-to-text).
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-Sign up and language information is located on [IBM Watson\'s
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-Site](https://cloud.ibm.com/catalog/services/speech-to-text)
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-
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-:::: warning
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-::: title
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-Warning
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-:::
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-
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-We cannot use mod[shout]{#shout} to record Voicemails because the
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-transcription service needs an uncompressed version of the audio.
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-Therefore we will record in WAV and then use LAME to re-encode in MP3.
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-This could cause added resource utilization to your system.
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-::::
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-
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-**Goto Advanced \> Default Settings.** Add the following entries
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-
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > C | > Subcategory | > Type | > Value | > E |
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-> | ategory | | | | nabled |
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-> +=========+=================+========+====================+========+
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-> | > vo | > t | > text | > watson | > True |
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-> | icemail | ranscribe[provi | | | |
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-> | | der]{#provider} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > wa | > text | > { your watson | > True |
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-> | icemail | tson[key]{#key} | | > key } | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > wa | > text | > { watson url } | |
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-> | icemail | tson[url]{#url} | | > \| True \| | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > t | > text | > en-US | > True |
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-> | icemail | ranscribe[langu | | | |
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-> | | age]{#language} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > | > b | > true | > True |
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-> | icemail | transcribe[ena | oolean | | |
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-> | | bled]{#enabled} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > json[ena | > b | > true | > True |
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-> | icemail | bled]{#enabled} | oolean | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-
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-*NOTE: Watson URL used for testing was the following:
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-https://example.url.api.us-south.speech-to-text.watson.cloud.ibm.com/instances/{GUID}/v1/recognize?model=en-US_Telephony&smart_formatting=true*
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+> **Warning**: We cannot use mod_shout to record voicemails because the transcription service needs an uncompressed version of the audio. Therefore, we will record in WAV and then use LAME to re-encode in MP3. This could cause added resource utilization to your system.
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+
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+**Go to Advanced > Default Settings.**
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+Add the following entries:
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-**List of available IBM Watson speech to text models**
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-<https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-models>
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+| Category | Subcategory | Type | Value | Enabled |
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+|-----------|----------------------|--------|---------------------|---------|
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+| voicemail | transcribe_provider | text | watson | True |
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+| voicemail | watson_key | text | {your watson key} | True |
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+| voicemail | watson_url | text | {watson url} | True |
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+| voicemail | transcribe_language | text | en-US | True |
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+| voicemail | transcribe_enabled | boolean| true | True |
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+| voicemail | json_enabled | boolean| true | True |
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-> Click \"Reload\" at the top of the page.
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+*NOTE: Watson URL used for testing was:
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+https://example.url.api.us-south.speech-to-text.watson.cloud.ibm.com/instances/{GUID}/v1/recognize?model=en-US_Telephony&smart_formatting=true*
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+
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+**List of available IBM Watson speech-to-text models**:
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+[https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-models](https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-models)
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-**Goto Status \> Sip Status.**
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+Click "Reload" at the top of the page.
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-Click \"Flush Cache\", \"Reload XML\" and \"Rescan\".
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+**Go to Status > SIP Status.**
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+Click "Flush Cache", "Reload XML", and "Rescan".
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-If you entered your key\'s correctly, you should now start getting
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-transcriptions delivered in your voicemail to email and you will also
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-see them on the Messages page.
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+If you entered your keys correctly, you should now start getting transcriptions delivered in your voicemail-to-email and see them on the Messages page.
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## Azure API
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+**Go to Advanced > Default Settings.**
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+Add the following entries:
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+
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+| Category | Subcategory | Type | Value | Enabled |
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+|-----------|----------------------|--------|-----------------------|---------|
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+| voicemail | transcribe_provider | text | azure | True |
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+| voicemail | azure_key | text | {your azure key} | True |
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+| voicemail | azure_server_region | text | {your server region} | True |
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+| voicemail | transcribe_language | text | en-US | True |
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+| voicemail | transcribe_enabled | boolean| true | True |
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+| voicemail | json_enabled | boolean| true | True |
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+
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+Click "Reload" at the top of the page.
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-**Goto Advanced \> Default Settings.** Add the following entries
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-
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > C | > Subcategory | > Type | > Value | > E |
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-> | ategory | | | | nabled |
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-> +=========+=================+========+====================+========+
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-> | > vo | > t | > text | > azure | > True |
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-> | icemail | ranscribe[provi | | | |
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-> | | der]{#provider} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > a | > text | > { your azure key | > True |
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-> | icemail | zure[key]{#key} | | > } | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > azure[ | > text | > { your server | > True |
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-> | icemail | server_region]{ | | > region } | |
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-> | | #server_region} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > t | > text | > en-US | > True |
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-> | icemail | ranscribe[langu | | | |
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-> | | age]{#language} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > | > b | > true | > True |
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-> | icemail | transcribe[ena | oolean | | |
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-> | | bled]{#enabled} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > json[ena | > b | > true | > True |
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-> | icemail | bled]{#enabled} | oolean | | |
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-> +---------+-----------------+--------+--------------------+--------+
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->
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-> Click \"Reload\" at the top of the page.
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-
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-**Goto Status \> Sip Status.**
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-
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-Click \"Flush Cache\", \"Reload XML\" and \"Rescan\".
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-
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-If you entered your key\'s correctly, you should now start getting
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-transcriptions delivered in your voicemail to email and you will also
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-see them on the Messages page.
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+**Go to Status > SIP Status.**
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+Click "Flush Cache", "Reload XML", and "Rescan".
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+
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+If you entered your keys correctly, you should now start getting transcriptions delivered in your voicemail-to-email and see them on the Messages page.
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## Google API
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+**Go to Advanced > Default Settings.**
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+Add the following entries:
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-**Goto Advanced \> Default Settings.** Add the following entries
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-
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > C | > Subcategory | > Type | > Value | > E |
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-> | ategory | | | | nabled |
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-> +=========+=================+========+====================+========+
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-> | > vo | > t | > text | > google | > True |
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-> | icemail | ranscribe[provi | | | |
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-> | | der]{#provider} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > go | > text | > { your google | > True |
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-> | icemail | ogle[key]{#key} | | > key } | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > go | > text | > { your google | > True |
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-> | icemail | ogle[url]{#url} | | > url } | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > t | > text | > en-US | > True |
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-> | icemail | ranscribe[langu | | | |
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-> | | age]{#language} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > | > b | > true | > True |
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-> | icemail | transcribe[ena | oolean | | |
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-> | | bled]{#enabled} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > json[ena | > b | > true | > True |
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-> | icemail | bled]{#enabled} | oolean | | |
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-> +---------+-----------------+--------+--------------------+--------+
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->
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-> Click \"Reload\" at the top of the page.
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-
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-**Goto Status \> Sip Status.**
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-
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-Click \"Flush Cache\", \"Reload XML\" and \"Rescan\".
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-
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-If you entered your key\'s correctly, you should now start getting
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-transcriptions delivered in your voicemail to email and you will also
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-see them on the Messages page.
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+| Category | Subcategory | Type | Value | Enabled |
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+|-----------|----------------------|--------|---------------------|---------|
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+| voicemail | transcribe_provider | text | google | True |
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+| voicemail | google_key | text | {your google key} | True |
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+| voicemail | google_url | text | {your google url} | True |
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+| voicemail | transcribe_language | text | en-US | True |
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+| voicemail | transcribe_enabled | boolean| true | True |
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+| voicemail | json_enabled | boolean| true | True |
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-## Bing API
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+Click "Reload" at the top of the page.
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+
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+**Go to Status > SIP Status.**
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+Click "Flush Cache", "Reload XML", and "Rescan".
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+
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+If you entered your keys correctly, you should now start getting transcriptions delivered in your voicemail-to-email and see them on the Messages page.
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+## Bing API
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Recommend using Azure as an alternative to Bing.
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-Sign up and language information is located on [Microsoft
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-Site](https://www.microsoft.com/cognitive-services/en-us/Speech-api/documentation/API-Reference-REST/BingVoiceRecognition)
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-Note: The Bing Speech API is deprecated as of October 2018, this works
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-for now but needs to be ported to [the new
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-API](https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/cognitive-services/Speech-Service/how-to-migrate-from-bing-speech.md)
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-
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-:::: warning
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-::: title
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-Warning
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-:::
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-
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-We cannot use mod[shout]{#shout} to record Voicemails because the
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-transcription service needs an uncompressed version of the audio.
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|
|
-Therefore we will record in WAV and then use LAME to re-encode in MP3.
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|
-This could cause added resource utilization to your system.
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-::::
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-
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-**Goto Advanced \> Default Settings.** Add the following entries
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-
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > C | > Subcategory | > Type | > Value | > E |
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-> | ategory | | | | nabled |
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-> +=========+=================+========+====================+========+
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-> | > vo | > t | > text | > microsoft | > True |
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-> | icemail | ranscribe[provi | | | |
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-> | | der]{#provider} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > microso | > text | > {your microsoft | > True |
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-> | icemail | ft[key1]{#key1} | | > key #1} | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > microso | > text | > {your microsoft | > True |
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-> | icemail | ft[key2]{#key2} | | > key #2} | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > t | > text | > en-US | > True |
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-> | icemail | ranscribe[langu | | | |
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-> | | age]{#language} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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-> | > vo | > | > b | > true | > True |
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-> | icemail | transcribe[ena | oolean | | |
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-> | | bled]{#enabled} | | | |
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-> +---------+-----------------+--------+--------------------+--------+
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->
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-> Click \"Reload\" at the top of the page.
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-
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-**Goto Status \> Sip Status.**
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-
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-Click \"Flush Cache\", \"Reload XML\" and \"Rescan\".
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-
|
|
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-If you entered your key\'s correctly, you should now start getting
|
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-transcriptions delivered in your voicemail to email and you will also
|
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|
-see them on the Messages page.
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|
+Sign up and language information is located on [Microsoft Site](https://www.microsoft.com/cognitive-services/en-us/Speech-api/documentation/API-Reference-REST/BingVoiceRecognition).
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+Note: The Bing Speech API is deprecated as of October 2018; this works for now but needs to be ported to [the new API](https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/cognitive-services/Speech-Service/how-to-migrate-from-bing-speech.md).
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+
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+> **Warning**: We cannot use mod_shout to record voicemails because the transcription service needs an uncompressed version of the audio. Therefore, we will record in WAV and then use LAME to re-encode in MP3. This could cause added resource utilization to your system.
|
|
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+
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+**Go to Advanced > Default Settings.**
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+Add the following entries:
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+
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|
|
+| Category | Subcategory | Type | Value | Enabled |
|
|
|
+|-----------|----------------------|--------|-----------------------|---------|
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+| voicemail | transcribe_provider | text | microsoft | True |
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+| voicemail | microsoft_key1 | text | {your microsoft key #1} | True |
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+| voicemail | microsoft_key2 | text | {your microsoft key #2} | True |
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+| voicemail | transcribe_language | text | en-US | True |
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+| voicemail | transcribe_enabled | boolean| true | True |
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|
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+
|
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+Click "Reload" at the top of the page.
|
|
|
+
|
|
|
+**Go to Status > SIP Status.**
|
|
|
+Click "Flush Cache", "Reload XML", and "Rescan".
|
|
|
+
|
|
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+If you entered your keys correctly, you should now start getting transcriptions delivered in your voicemail-to-email and see them on the Messages page.
|
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|
|
|
|
## Custom API
|
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+Currently does not work with the FusionPBX email_queue.
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+
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+API info from the Speech-to-Text provider of your choice is needed, or you can self-host a transcription engine like [Mozilla DeepSpeech](https://git.callpipe.com/fusionpbx/deepspeech_frontend) or [Kaldi ASR](https://github.com/dialogflow/asr-server).
|
|
|
+
|
|
|
+**Go to Advanced > Default Settings.**
|
|
|
+Add the following entries:
|
|
|
+
|
|
|
+| Category | Subcategory | Type | Value | Enabled | Required? |
|
|
|
+|-----------|----------------------|--------|------------------|---------|-----------|
|
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|
+| voicemail | transcribe_provider | text | custom | True | |
|
|
|
+| voicemail | transcription_server | text | https://yourserver | True | |
|
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|
+| voicemail | json_enabled | boolean| true | True | Optional |
|
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|
+| voicemail | api_key | text | your_api_key | True | Optional |
|
|
|
+| voicemail | transcribe_language | text | en-US | True | |
|
|
|
+| voicemail | transcribe_enabled | boolean| true | True | |
|
|
|
+
|
|
|
+Click "Reload" at the top of the page.
|
|
|
|
|
|
-Currently does not work with the FusionPBX email[queue]{#queue}.
|
|
|
-
|
|
|
-API info from the Speech to Text provider of your choice is needed, or
|
|
|
-you can self host a transcription engine like [Mozilla
|
|
|
-DeepSpeech](https://git.callpipe.com/fusionpbx/deepspeech_frontend) or
|
|
|
-[Kaldi ASR](https://github.com/dialogflow/asr-server)
|
|
|
-
|
|
|
-**Goto Advanced \> Default Settings.** Add the following entries
|
|
|
-
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > Ca | > Subcategory | > | > Value | > En | > Req |
|
|
|
-> | tegory | | Type | | abled | uired? |
|
|
|
-> +========+===============+=======+=================+=======+========+
|
|
|
-> | > voi | > trans | > | > custom | > | |
|
|
|
-> | cemail | cribe[provide | text | | True | |
|
|
|
-> | | r]{#provider} | | | | |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > voi | > tran | > | > <http | > | |
|
|
|
-> | cemail | scription[ser | text | s://yourserver> | True | |
|
|
|
-> | | ver]{#server} | | | | |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > voi | > json[enabl | > bo | > true | > | > Op |
|
|
|
-> | cemail | ed]{#enabled} | olean | | True | tional |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > voi | > a | text | > your[api | > | > Op |
|
|
|
-> | cemail | pi[key]{#key} | | _key]{#api_key} | True | tional |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > voi | > trans | > | > en-US | > | |
|
|
|
-> | cemail | cribe[languag | text | | True | |
|
|
|
-> | | e]{#language} | | | | |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
-> | > voi | > tra | > bo | > true | > | |
|
|
|
-> | cemail | nscribe[enabl | olean | | True | |
|
|
|
-> | | ed]{#enabled} | | | | |
|
|
|
-> +--------+---------------+-------+-----------------+-------+--------+
|
|
|
->
|
|
|
-> Click \"Reload\" at the top of the page.
|
|
|
-
|
|
|
-**Goto Status \> Sip Status.**
|
|
|
-
|
|
|
-Click \"Flush Cache\", \"Reload XML\" and \"Rescan\".
|
|
|
-
|
|
|
-If you entered your key\'s correctly, you should now start getting
|
|
|
-transcriptions delivered in your voicemail to email and you will also
|
|
|
-see them on the Messages page.
|
|
|
+**Go to Status > SIP Status.**
|
AdSecIT