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@@ -137,4 +137,10 @@ These variables can be set in advanced -> variables or in the dialplan.
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Wav file is the default voicemail message file type.
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MP3 requires mod_shout to be installed and running.
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+**Not Found Message**
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+When an extension is unavailable and no voicemail is configured, there is an option to play a message to the caller alerting them to this.
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+To enable/disable this, change the option for the **not_found_message** setting in **Advanced > Default Settings > Voicemail** category to suit your preference.
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+Please note that enabling this option means that the call must be answered in order to play the message to the caller and so the call will complete with a 200 OK rather than a 480 Unavailable or 486 Busy. In some jurisdictions this could potentially be illegal as it turns an otherwise toll free call into a chargeable one.
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DigiDaz