Merge pull request #26 from Len-PGH/master

added content and edits

source/Extensions-IVR/Extensions.rst

@@ -112,9 +112,63 @@ Use this to configure your SIP extensions.
 Grandstream
 ============
 
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12453792/d9aa7b2e-bf62-11e5-9ddd-30ad751e9ce8.jpg
+
 |
+
+Registering an **Extension** using a hardware phone or adapter (ata) using Grandstream. 
+
+|
+
+Granstream is one of the common brand of phone and adapters for voip.  From call centers to offices and home offices Grandstream products can be found.  Grandstream has a large selection of hardware from phones, video phones to analog telephone adapters.
+
+|
+
+In our example we will register an analog telephone adapter (ata) model HT701.
+
+|
+
+1. Goto the device ip address. The default password should be admin. Enter admin and click login
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12453076/8dc6fbcc-bf5f-11e5-89bc-56bcb1bc2d00.jpg
+
+|
+
+2. Click on the **FXS PORT** tab on the top right.
+
+| ``Primary Sip Server: subdomain.domain.com``
+| ``Failover SIP Server: subdomain1.domain.com (this can be left blank or can use Primary if only 1 sip server)``
+| ``SIP User ID: 1000``
+| ``Authenticated Password: thepassword``
+
 |
 
+Click **Update** then click **Apply** at the bottom
+
+|
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12453075/8dc38cf8-bf5f-11e5-9e41-606241e41379.jpg
+
+|
+
+3. Click the **Status** tab on the top left.  You should see the *Registration* as **Registered** and the *User ID* **1000**
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12453074/8dc0ce6e-bf5f-11e5-8f78-95473e500900.jpg
+
+|
+
+- Troubleshooting tips
+
+|
+
+* Check, double check that the correct extension number and password is being used.
+* Reboot the device.
+* Check Fail2ban and see if the ip got blocked.
+* Make sure you have created an DNS A record for the domain being used and there are no typos
+* Nat, firewalls and router settings.  Some brands of routers can cause issues.  Google the make and model of router or firewall appliance for common settings or remedies.
+* Visit Grandstream Supoprt http://www.grandstream.com/support
+|
+|
 
 Zoiper
 =======
@@ -122,8 +176,67 @@ Zoiper
 |
 |
 
+Registering an **Extension** using the softphone Zoiper.
+
+|
+
+In the ever changing world of voip businesses are moving away from hardware phones.  From call centers to home offices Zoiper and many other softphones make use of software for communication needs for not only voice but video and faxing. This example will show how to register an extension using Zoiper for Windows. *Note* Zoiper can be used on several operating systems and mobile devices.
+
+|
+1. Download the software. .. Zoiper: http://www.zoiper.com/
+2. Install the software.
+3. If the software isn't open click the Zoiper icon to open from the desktop or start menu.
+
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450587/b9878e46-bf52-11e5-99bb-8744091d62c8.jpg
+
+|
+
+4. Click on **Settings**
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450588/b98939da-bf52-11e5-807d-bd29b612671b.jpg
+
+|
+
+5. Click on **Preferences**
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450591/b98e0366-bf52-11e5-8633-b4079385940b.jpg
+
+|
+
+6. Click on **Create account**
 
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450589/b98abf76-bf52-11e5-9f57-e77adabd3ea8.jpg
+
+|
+
+7. Enter the user, password and domain name.
+
+| ``user: 1000``
+| ``password: thepassword``
+| ``domain: sub.domain.com``
+
+|
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450590/b98d9552-bf52-11e5-9e46-650e8bc846b1.jpg
+
+|
+
+8. Click ok.  You should have **Registered** at the top right
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12450586/b986d690-bf52-11e5-892d-7eb5e96d44a3.jpg
+
+|
+
+- Troubleshooting tips
+
+|
 
+* Check, double check that the correct extension number and password is being used.
+* Check Fail2ban and see if the ip got blocked.
+* Make sure you have created an DNS A record for the domain being used and there are no typos
+* Nat, firewalls and router settings.  Some brands of routers can cause issues.  Google the make and model of router or firewall appliance for common settings or remedies.
+* Visit Zoiper Community Supoprt http://community.zoiper.com/
 |
 |
 

source/manual/apps.rst

@@ -5,52 +5,47 @@ Apps
 Call Block
 ----------
 
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+A list of numbers from which to block calls. 
 
 Call Broadcast
 --------------
 
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+Call Broadcast 
 
 Call Center
 -----------
 
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+List of queues for the call center. 
 
 Call Detail Records
 -------------------
 
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+Call Detail Records (CDRs) are detailed information on the calls. Use the fields to filter the information for the specific call records that are desired. Then view the calls in the list or download them as comma seperated file by using the 'csv' button.  
 
-Call Forward
+Call Flows
 ------------
 
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+Direct calls between two destinations by calling a feature code. 
 
-Click to Call
--------------
+Conference Center
+-----------------
 
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+Conference Centers are a group of conference rooms. They can be organized by cost center, geographically, or other criteria. 
 
-Contact Manager
----------------
-
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-
-Conferences
------------
+Contacts
+--------
 
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+The contact is a list of individuals and organizations. 
 
 Fax Server
 ----------
 
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+To receive a FAX setup a fax extension and then direct the incoming to it.  
 
-Hunt Group
+Follow Me
 ----------
 
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+Use the links to configure call forward follow me, or do not disturb. The following list the extensions that have been assigned to this user account. 
 
 IVR Menu
 --------
@@ -104,41 +99,42 @@ on the right.
 | 
 
 Music On Hold
--------------
+--------------
+
+Music on hold can be in WAV or MP3 format. To play an MP3 file you must have mod_shout enabled on the 'Modules' tab. You can adjust the volume of the MP3 audio from the 'Settings' tab. For best performance upload 16 bit, 8/16/32/48 kHz mono WAV files. 
+
+Operator Panel
+---------------
 
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+Virtually control extensions AVAILABLE, ON BREAK, DO NOT DISTURB and LOGOUT state.  Drag and drop funcionality to transfer calls to Other Extensions.
+
+Phrases
+--------
+
+Create phrases of audio files to be played in sequence. 
 
 Ring Groups
 -----------
 
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+A ring group is a set of destinations that can be called with a ring strategy. 
 
 Recordings
 ----------
 
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+Dial *732 to create a recording, or (for best results) upload a 16bit 8khz/16khz mono WAV file. 
 
 Time Conditions
 ---------------
 
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+Dynamically route calls to an IVR menu, external numbers, scripts, or other destinations based on time conditions. 
 
 Queues
 ------
 
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-
-Virtual Tables
---------------
-
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+Queues are used to setup waiting lines for callers. Also known as FIFO Queues. 
 
 Voicemail
 ---------
 
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-
-FlashPhoner
------------
+Voicemail Settings 
 
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source/manual/dialplan.rst

@@ -5,14 +5,14 @@ Dialplan
 Dialplan Manager
 ----------------
 
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+The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination. 
 
 Inbound Routes
 --------------
 
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+Route incoming calls to destinations based on one or more conditions. It can send incoming calls to an IVR Menu, Call Group, Extension, External Number, Script. Order is important when an anti-action is used or when there are multiple conditions that match.
 
 Outbound Routes
 ---------------
 
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+Route outbound calls to gateways, tdm, enum and more. When a call matches the conditions the call to outbound routes.

source/phones.rst

@@ -4,7 +4,7 @@ Applications
 
 |
 |
-In the **Applications menu (Apps) section you will find Call Block, Call Broadcast, Call Center, Call Detail Records, Call Flows, Conference Center, Contacts, Fax Server, Follow Me, IVR Menu, Music on Hold, Operator Panel, Phrases, Queues, Recordings, Ring Groups, Time Conditions and Voicemail.
+In the **Applications** menu (Apps) section you will find Call Block, Call Broadcast, Call Center, Call Detail Records, Call Flows, Conference Center, Contacts, Fax Server, Follow Me, IVR Menu, Music on Hold, Operator Panel, Phrases, Queues, Recordings, Ring Groups, Time Conditions and Voicemail.
 
 |
 |
@@ -17,3 +17,5 @@ In the **Applications menu (Apps) section you will find Call Block, Call Broadca
 
 
   phones/phones.rst
+  phones/recordings.rst
+  

source/phones/recordings.rst

@@ -0,0 +1,44 @@
+***********
+Recordings
+***********
+
+|
+
+Dial *732 to create a recording, or (for best results) upload a 16bit 8khz/16khz mono WAV file.
+
+|
+
+To view and set the pin number goto Dialplan > Dialplan Manager > Click on Recordings > pin_number=8675309 at the bottom.  
+
+|
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12456821/9038d3a2-bf6f-11e5-96e3-ee3bef9f5233.jpg
+
+|
+
+
+Create a Recording
+-------------------
+
+|
+
+1. Dial *732 and wait for the voice prompt
+2. Enter the passowrd (pin_number) followed by the pound sign# 
+   Enter at least a 3 digit number.  This will label the recording file. (recording100.wav)
+3. start talking to make the recording after the voice prompt and press the pound key #
+4. Press 1 to accept the recording then hang up or press 2 to start over.
+
+|
+
+.. image:: https://cloud.githubusercontent.com/assets/13131198/12456822/903aa236-bf6f-11e5-9fb7-f9545b7add10.jpg
+
+|
+
+Applying Recordings
+-------------------
+
+|
+
+Once you have a recording made you can use the recordings in different area's of FusionPBX.  Custom IVR's and phrases would be the typical uses.
+
+|