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@@ -31,14 +31,17 @@ List of call center agents.
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* From Apps > Call Center click Agents at the top right to access Call Center Agents
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-* Click the plus icon on the top right to add agents
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+* Click the plus icon on the top right to add agents (make sure to set Agent ID!)
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+* Set the Agent Password, or add agent_authorized=true to the dialplan for *22 if you do not want to require a PIN to log in
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+* If you want to enable Follow Me or Call Forwarding for an Agent, set the contact string to loopback/<extension>
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+
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Call Center Strategies
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=========================
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.. image:: ../_static/images/applications/call_center/fusionpbx_call_center_strategy.jpg
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:scale: 85%
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-
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+
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* **Agent With Least Talk Time:** Rings the Agent will ring that has the least time talking.
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* **Agent With Fewest Calls:** Agent will ring that has the least calls.
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@@ -79,7 +82,7 @@ A value of 0 is the default and equals an infinate amount of time. Any other nu
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Max Wait Time with No Agent
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============================
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-Enter the max wait time with no agent. FusionPBX sets the default to 90 seconds and the **Timeout Action** will be used if there are no agents available.
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+Enter the max wait time with no agent. FusionPBX sets the default to 90 seconds and the **Timeout Action** will be used if there are no agents available.
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Max Wait Time with No Agent Time Reached
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=========================================
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@@ -111,7 +114,7 @@ Tier Rule Wait Multiply Level
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Tier Rule No Agent No Wait
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===========================
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-* **True:** Setting is enabled.
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+* **True:** Setting is enabled.
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* **False:** Setting is disabled.
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Discard Abandoned After
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Dan