Improved markdown formatting (#268)

* Update call_center.md

* Delete source/applications/gs_wave.md

* Delete source/applications/gs_wave.rst

* Update music_on_hold.md

* Update government_regulations.md

* Update nat.md

source/additional_information/government_regulations.md

@@ -1,4 +1,4 @@
-#Government Regulations
+# Government Regulations
 
 ## Disclaimer
 

source/additional_information/nat.md

@@ -5,7 +5,7 @@ FreeSWITCH are inside NAT then then you may experience one way audio or
 no audio in either direction the following information can help you get
 audio working in both directions.
 
-# Default config
+## Default config
 
 The external[rtp_ip]{#rtp_ip} and external[sip_ip]{#sip_ip} are set to
 \$\${local[ip_v4]{#ip_v4}} in Advanced -\> Variables by default or
@@ -19,7 +19,7 @@ that it represents.
     nothing needs to traverse the NAT. For example if you are using a
     SIP to TDM gateway and all your phones are in the same network.
 
-# [SIP ALG](http://docs.fusionpbx.com/en/latest/firewall/firewall_devices.html#sip-alg)
+## [SIP ALG](http://docs.fusionpbx.com/en/latest/firewall/firewall_devices.html#sip-alg)
 
 A SIP Application Layer Gateway (ALG) is a tool designed to help SIP
 traverse NAT. While the SIP ALG is good in theory it often causes more
@@ -27,7 +27,7 @@ problems than it solves. Because of this it\'s usually best to disable
 the SIP ALG on your firewall. An alternative way to disable it is to
 move SIP to a non standard port.
 
-# Static IP
+## Static IP
 
 FusionPBX is behind NAT and you have a static public IP address and you
 have phones on the same network and/or outside the network.
@@ -39,7 +39,7 @@ have phones on the same network and/or outside the network.
 -   If you don\'t register a gateway to the carrier you may need to port
     forward SIP and RTP.
 
-# UPnP or PMP
+## UPnP or PMP
 
 FusionPBX is behind NAT and you don\'t have a static ip address. You do
 have a firewall that is capable of UPnP or PMP.
@@ -51,7 +51,7 @@ have a firewall that is capable of UPnP or PMP.
 -   Set external[sip_ip]{#sip_ip} to auto-nat
 -   Restart FreeSWITCH. service freeswitch restart
 
-# Symptoms of misconfigured NAT
+## Symptoms of misconfigured NAT
 
 -   Call drops after 32 seconds.
 -   One way audio

source/applications/call_center.md

@@ -1,4 +1,6 @@
-# Call Center Queues
+# Call Centers
+
+## Call Center Queues
 
 List of queues for the call center.
 
@@ -7,7 +9,7 @@ List of queues for the call center.
 -   To add a Call Center Queue, click the **Add** button in the top
     right
 
-# Call Center Agents
+## Call Center Agents
 
 List of call center agents.
 
@@ -23,7 +25,7 @@ List of call center agents.
 -   If you want to enable Follow Me or Call Forwarding for an Agent, set
     the contact string to loopback/\<extension\>
 
-# Call Center Agent Fields
+## Call Center Agent Fields
 
 -   **Agent Name:** Name of the agent. When adding agents to the Call
     Center, this is what you will see to describe the agent
@@ -56,7 +58,7 @@ List of call center agents.
 -   **Busy Delay Time:** If the agent is on Do Not Disturb, wait this
     defined time before trying him again
 
-# Call Center Strategies
+## Call Center Strategies
 
 ![image](../_static/images/applications/call_center/fusionpbx_call_center_queues2.png)
 
@@ -77,22 +79,22 @@ List of call center agents.
     by the tier and the tiers order.
 -   **Random:** Rings Agents will ring randomly in not particular order.
 
-# Agents
+## Agents
 
 Select agents from the drop down list and specify tier level and tier
 position.
 
-# Music On Hold
+## Music On Hold
 
 Select the desired hold music. Music on hold,
 [streams](http://docs.fusionpbx.com/en/latest/applications/streams.html)
 and ringtones can be used.
 
-# Record
+## Record
 
 Save the recording
 
-# Time base score
+## Time base score
 
 -   **Queue:** Caller in queue time will start. If the caller goes to
     another queue the time will start over.
@@ -100,7 +102,7 @@ Save the recording
     as they enter the system. If a caller chooses the wrong queue, when
     they get to the correct queue the timer won\'t start over again.
 
-# Time base score - Seconds
+## Time base score - Seconds
 
 This field is left blank by default which means the option will not be
 added to the XML Dialplan. If you populate the field with a number then
@@ -124,39 +126,39 @@ this case, set the \"time base score - seconds\" of the \"VIP\" queue to
 be 300 (5 min). This will mean that the \"VIP\" queue will get only a
 5min head start on the regular queue.
 
-# Max Wait Time
+## Max Wait Time
 
 A value of 0 is the default and equals an infinate amount of time. Any
 other numeric value is calculated in seconds.
 
-# Max Wait Time with No Agent
+## Max Wait Time with No Agent
 
 Enter the max wait time with no agent. FusionPBX sets the default to 90
 seconds and the **Timeout Action** will be used if there are no agents
 available.
 
-# Max Wait Time with No Agent Time Reached
+## Max Wait Time with No Agent Time Reached
 
 Enter the max wait time with no agent. FusionPBX sets the default to 30
 seconds and the **Timeout Action** will be used if there are no agents
 available.
 
-# Timeout Action
+## Timeout Action
 
 Set the action to perform when the max wait time is reached.
 
-# Tier Rules Apply
+## Tier Rules Apply
 
 -   **True:** Set the tier rule rules apply to true. The defined tiers
     will be used.
 -   **False:** Set the tier rule rules apply to false. All tiers will be
     used.
 
-# Tier Rule Wait Second
+## Tier Rule Wait Second
 
 30 seconds is default. Enter the tier rule wait seconds.
 
-# Tier Rule Wait Multiply Level
+## Tier Rule Wait Multiply Level
 
 -   **True:** The amount of seconds the caller waits until the next
     tier. This value will increase(multiply) if **Tier Rule Wait
@@ -165,44 +167,44 @@ Set the action to perform when the max wait time is reached.
     after the set amount of seconds pass the tiers in order will execute
     with no wait.
 
-# Tier Rule No Agent No Wait
+## Tier Rule No Agent No Wait
 
 -   **True:** Setting is enabled.
 -   **False:** Setting is disabled.
 
-# Discard Abandoned After
+## Discard Abandoned After
 
 Default is 900 seconds. Sets the discard abandonded after seconds.
 
-# Abandoned Resume Allowed
+## Abandoned Resume Allowed
 
 -   **True:** Setting is enabled. Permits a call to resume their
     posistion in the queue but only in the amount of seconds set in
     **discard abandonded after** .
 -   **False:** Setting is disabled.
 
-# Caller ID Name Prefix
+## Caller ID Name Prefix
 
 Set a prefix on the caller ID name.
 
-# Announce Sound
+## Announce Sound
 
 A sound to play to a caller every announce sound seconds. Needs the full
 path to the .wav file.
 
-# Announce Frequency
+## Announce Frequency
 
 How often the announce sound is played in seconds.
 
-# Exit Key
+## Exit Key
 
 Keys to quit the current queue waiting.
 
-# Description
+## Description
 
 Enter a description to help organize and define what the queue is for.
 
-# Agent Call Center Login
+## Agent Call Center Login
 
 Agents can login to call center with \*22 from the phone or via the
 FusionPBX web interface. Admin and Super Admin accounts can also log
@@ -211,4 +213,4 @@ other agents in or out.
 -   Login then go to Status \> [Agent
     Status](http://docs.fusionpbx.com/en/latest/status/agent_status.html)
 
-## [Call Center Default Settings](/en/latest/advanced/default_settings.html#id3)
+### [Call Center Default Settings](/en/latest/advanced/default_settings.html#id3)

source/applications/gs_wave.md

@@ -1,31 +0,0 @@
-# GS Wave
-
-Grandstream Wave is a soft phone for smart phones or tablets. It can be
-configured easily with a QR code provided in your FusionPBX
-installation.
-
--   To use it download and install Grandstream Wave for your mobile
-    device.
--   Start the Grandstream Wave application on your mobile device.
--   Then go to the Grandstream Wave Account Settings and press the plus+
-    to add a new account.
--   Press on UCM Account (Scan QR Code) and then select the extension
-    and scan the QR code.
-
-![image](../_static/images/applications/fusionpbx_applications_gs_wave.jpg)
-
-You can choose any extension to provision the Grandstream Wave. Even If
-the extension is assigned to a desk phone. Just be sure to enable
-multiple registrations.
-
-![image](../_static/images/applications/fusionpbx_applications_gs_wave1.jpg)
-
-:::: note
-::: title
-Note
-:::
-
-Be sure to assign a user to an extension for this application to be
-fully functional. This is a new app starting with master branch version
-4.5
-::::

source/applications/gs_wave.rst

@@ -1,28 +0,0 @@
-##################
-GS Wave
-##################
-
-Grandstream Wave is a soft phone for smart phones or tablets. It can be configured easily with a QR code provided in your FusionPBX installation.
-
-* To use it download and install Grandstream Wave for your mobile device.
-* Start the Grandstream Wave application on your mobile device.
-* Then go to the Grandstream Wave Account Settings and press the plus+ to add a new account.
-* Press on UCM Account (Scan QR Code) and then select the extension and scan the QR code.
-
-.. image:: ../_static/images/applications/fusionpbx_applications_gs_wave.jpg
-        :scale: 85%
-
-
-You can choose any extension to provision the Grandstream Wave.  Even If the extension is assigned to a desk phone.  Just be sure to enable multiple registrations.
-
-
-.. image:: ../_static/images/applications/fusionpbx_applications_gs_wave1.jpg
-        :scale: 85%
-
-
-
-.. note::
-
-       Be sure to assign a user to an extension for this application to be fully functional. This is a new app starting with master branch version 4.5
-       
-

source/applications/music_on_hold.md

@@ -37,28 +37,28 @@ performance upload 16 bit, 8/16/32/48 kHz mono WAV files.
     -\> Modules or from the console and fs[cli]{#cli} with following
     command.
 
-<!-- -->
-
+```
     reload mod_local_stream
+```
 
 -   Each music on hold category is given a name. If the domain is set to
     global the name will be the name in the example below the protocol
     that is used is local[stream]{#stream} and the music on hold
     category is default and domain is set to global.
 
-<!-- -->
-
+```
     local_stream://default
+```
 
 -   It is possible that a domain or tenant can have its own category of
     music. In this example the name is \'custom\' and the domain was
     assigned automatically to the current domain.
 
-<!-- -->
-
+```
     local_stream://domain_name/custom
+```
 
-# Setting Up Custom Music on Hold in FusionPBX 5.3
+## Setting Up Custom Music on Hold in FusionPBX 5.3
 
 ### Step 1: Add Music on Hold​ Log in to the FusionPBX web interface.