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@@ -8,8 +8,10 @@ List of queues for the call center.
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.. image:: ../_static/images/fusionpbx_call_center1.jpg
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.. image:: ../_static/images/fusionpbx_call_center1.jpg
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:scale: 85%
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:scale: 85%
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+Call Center Queues
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+=====================
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-* To add a Call Center Queue **click** the pencil edit icon on the right
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+* To add a Call Center Queue **click** the plus edit icon on the right
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* Once a Queue is created click the edit pencil icon on the right. At the top right you can view, stop, start, restart and save the queue
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* Once a Queue is created click the edit pencil icon on the right. At the top right you can view, stop, start, restart and save the queue
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@@ -17,3 +19,18 @@ List of queues for the call center.
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.. image:: ../_static/images/fusionpbx_call_center_queue.jpg
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.. image:: ../_static/images/fusionpbx_call_center_queue.jpg
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:scale: 85%
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:scale: 85%
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+Call Center Agents
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+====================
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+List of call center agents.
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+.. image:: ../_static/images/fusionpbx_call_center_agents.jpg
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+ :scale: 85%
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+* From Apps > Call Center click Agents at the top right to access Call Center Agents
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+* Click the plus icon on the top right to add agents
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