# Features Explore the powerful capabilities of FusionPBX, organized into categories below. Each feature links to detailed documentation where available. --- ## Call Management :::{table} :widths: auto :align: center | **Feature** | **Description** | **Documentation** | |-------------------------------|------------------------------------------------------------------|------------------------------------------------------| | Announcements | Set up auto attendant
recordings for caller announcements | [IVR Menus](../applications/ivr.md) | | Barge/Eavesdrop/Intercept| Listen into active calls from another extension | [Feature Codes](../additional_information/feature_codes.md) | | Call Block | Block inbound calls by caller ID | [Call Block](../applications/call_block.md) | | Call Broadcast | Create a recording and select one or more groups
to have the system call and play the recording | [Call Broadcast](../applications/call_broadcast.md) | | Call Forward | Forward calls to extensions or external numbers | [Call Routing](../applications/call_routing.md) | | Call Monitoring | View which extensions are currently in a call
(see [Active Extensions](../status/active_extensions.md)) | | | Call Pickup | Answer an extension that is currently ringing | | | Call Recordings | Record all calls, some calls or parts of the call | [Call Recordings](../applications/call_recordings.md) | | Call Routing | Send the call to multiple directions or perform
actions based on caller id and other information
(see [Dialplan Manager](../dialplan/dialplan_manager.md)) | [Call Routing](../applications/call_routing.md) | | Call Announced Transfer | Transfer the active call to another internal
or external call. Also known as a warm transfer | | | Call Blind Transfer | Transfer calls like a queue or IVR handoff | [Feature Codes](../additional_information/feature_codes.md) | | Call Transfer | General call transfer functionality | [Feature Codes](../additional_information/feature_codes.md) | | Call Waiting | Toggle between calls with a beep notification | [Feature Codes](../additional_information/feature_codes.md) | | Do Not Disturb (DND) | Direct calls to voicemail by default
or send to an alternate destination | [Call Routing](../applications/call_routing.md) | | Follow Me | Ring multiple extensions or external numbers | [Follow Me](../applications/follow_me.md) | | Parking | Park calls on hold for pickup by another extension | [Parking](../features/parking.md) | | Queues | Load calls into queues to answer in join order | [Queues](../applications/queues.md) | | Ring Groups | Ring multiple extensions from one extension
with an option to receive emails on missed calls | [Ring Groups](../applications/ring_group.md) | ::: --- ## Conferencing :::{table} :widths: auto :align: center | **Feature** | **Description** | **Documentation** | |-------------------------------|------------------------------------------------------------------|------------------------------------------------------| | Conference | Voice/video conference calls, optionally PIN-secured
Transfer calls in with interactive conference controls
Show callers, manage volume, see talking status,
options to kick/mute/unmute/deaf/undeaf members | [Conference](../applications/conference.md) | | Conference Center | Unlimited rooms with moderation, PINs, and recording | [Conference Center](../applications/conference_center.md) | ::: --- ## Reports & Tools :::{table} :widths: auto :align: center | **Feature** | **Description** | **Documentation** | |-------------------------------|------------------------------------------------------------------|------------------------------------------------------| | Call Detail Records | Detailed call reports, exportable to CSV | [Call Detail Records](../applications/call_detail_record.md) | | Command | Execute commands and SQL queries via GUI | [Command](../advanced/command.md) | | Editor | Edit PHP, XML, and provisioning files | [Editor](../advanced/editors.md) | | Extension Summary | Show activity per domain, such as misssed calls
answered calls, no answer, inbound duration,
outbound duration, amount of outbound/inbound calls
and Average length of Conversation (ALOC)
Export Summarized information as an CSV file | [Extension Summary](../status/extension_summary.md) | ::: --- ## System Config :::{table} :widths: auto :align: center | **Feature** | **Description** | **Documentation** | |-------------------------------|------------------------------------------------------------------|------------------------------------------------------| | Authentication | Web interface with plugin support (LDAP, AD) | | | Configuration | While the admin configures the system in the web
interface. The data is saved to the database and
can optionally be deliverd to FreeSWITCH
via XML files, or on demand from the database | [Contacts](../applications/contacts.md) | | Contacts | Manage your contacts. Import from Outlook CSV
Export contacts to your cell phone with QR Codes
Additional features such as time cards and
invoices that can be related to the contacts | | | Device Provisioning | Provision devices with contacts as phone directories
Enable and disable vendors, Set memory,
expansion (sidecars), and programmable keys
Setup endpoints for Yealink, Polycom, Cisco, etc | [Device Provision](../applications/provision.md) | | Dialplan Manager | The dialplan is used to setup call destinations based
on conditions and context. You can use the
dialplan to send calls to gateways, auto attendants,
external numbers, to scripts, or any destination | [Dialplan Manager](../dialplan/dialplan_manager.md) | | Gateways | Gateways provide access into other voice networks
These can be voice providers or other systems
that require SIP registration. [See Video](https://youtu.be/YKOTACDYQ3A) | [Gateways](../accounts/gateways.md) | | Multi-Tenant | Domain based multi-tenant using subdomains
e.g. red.pbxhosting.tld or blue.pbxhosting.tld | [Multi-Tenant](../advanced/domains.md) | | Scalable and Redundant | Configurable for multi-master database replication,
file replication, FusionPBX, and FreeSWITCH
Multi-server distribution for enterprise scalability | [Training](https://fusionpbx.com/training) | | Manage Users/Groups | Manage permissions levels and users | [Group Manager](../advanced/group_manager.md) | ::: --- ## Advanced Features :::{table} :widths: auto :align: center | **Feature** | **Description** | **Documentation** | |-------------------------------|------------------------------------------------------------------|------------------------------------------------------| | Call Flows (Day/Night Mode) | To direct calls between two destinations.
Direction can be displayed on phones BLF | | | Caller ID | Customize and support provider caller ID | | | Call Center | Create a robust call center environment | [Call Centers](../applications/call_center.md) | | Dial by Name (*411) | Search extensions by first or last name | [Dial by Name](../additional_information/dial_by_name.md) | | Direct Inward System Access | Gives ability to call into the system, put
in a pin code, and then call back outbound | [Dialplan Details](../dialplan/dialplan_details.md#disa) | | Extensions | Create extensions for phone registration
and options to send an email on
missed calls to one or multiple contacts | [Extensions](../accounts/extensions.md) | | Fax Server | Send/receive faxes with advanced features | [Fax Server](../applications/fax_server.md) | | Hot Desking | Login to another phone device to become
an extension temporarily or permanently
Also know as hoteling or extension mobility | | | Inbound/Outbound Call Routing | Routes to receive or send calls in or out | [Dialplans](../dialplans.md) | | IVR Menus (Auto Attendant) | Interactive voice prompts with TTS support | [IVR Menus](../applications/ivr.md) | | Music on Hold | Allows multiple categories of music on hold
that can be set globally or per domain. Can
inject additional audio on intervals such as
‘Your call is very important to us
please stand by’ | [Music on Hold](../applications/music_on_hold.md) | | Operator Panel | A virtual panel that agents can drag and
drop transfer calls. Set agents to available,
on break, do not disturb and logged out | [Operator Panel](../applications/operator_panel.md) | | Paging | Page extensions with optional password | [Dialplan Details](../dialplan/dialplan_details.md#page) | | Phrases | Use xml handler and xml from file system
you can string together multiple voice files | [Phrases](../applications/phrases.md) | | Provider Setup | Configure voice providers | | | Re-branding and Customize | With unprecedented customizability you
can meet your needs or the needs of your
customers. Customize themes, menus,
and hundreds of theme adjustments | [Support](http://fusionpbx.com/support.php) | | Recordings | Create and manage personalized recordings | [Recordings](../applications/recordings.md) | | Time Conditions | Time-based call routing with domain,
global options and holiday presets | [Time Conditions](../applications/time_conditions.md) | | Voicemail | Advanced voicemail with email and IVR | [Voicemail](../applications/voicemail.md) | | Voicemail to Email | Have voicemails sent to email | [Voicemail to Email](../getting_started/voicemail_to_email.md) | | Voicemail Transcription | Convert voicemails to text | [Voicemail](../applications/voicemail.md#voicemail-transcription) | | WebRTC | Make/Receive video calls in a web browser | [WebRTC](../applications_optional/webrtc.md) | ::: --- ## Additional Features This list is not exhaustive—FusionPBX offers many more capabilities. Stay tuned as we expand this documentation!